FAQs and Store Policies
FAQs and Store Policies
DELIVERY
When will I get my order?
It takes 3-7 days to fulfill and ship most orders. In-stock items ship immediately, see individual listing. Our "360 Fashion" custom orders are printed, cut, and sewn individually, so they are ready to ship in about two weeks. The shipping time depends on your location, generally 5-8 days.
Where will my order ship from?
Our canvas wraps and "360 Fashion" designs are printed and assembled or sewn in the USA. Our Botaday Tees and Tops are printed by on-demand fulfillment companies with facilities worldwide.
Before getting in touch with us, please help us out by doing the following:
● Use your tracking number to check status.
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at dbarr@barrmartdesigns.com. with your order number. We will respond right away.
If you did make a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Will I be charged customs fees for my order?
Most of our products are not shipped outside the US, but an additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
ORDERS
How are your products made?
Our canvas wraps and "360 Fashions" are designed by Mike and Denise, and printed, assembled or sewn in the USA. Our Botaday Tees and Tops are brand-name garments with Mikes graphics printed on them by reliable, high-quality on-demand printers and drop shippers. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at dbarr@barrmartdesigns.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at dbarr@barrmartdesigns.com. within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution right away!
RETURNS
What’s your return policy?
Because our products are created on-demand, we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at dbarr@barrmartdesigns.com., and we will resolve the problem.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at dbarr@barrmartdesigns.com. with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts. We have one for every garment listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at dbarr@barrmartdesigns.com. within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.